FAQ's

1. Where is luxevola based?
We are proudly based in Manly, New South Wales, Australia. Our store address is: Shop 648/52 Sydney Rd, Manly NSW 2095, Australia.

2. What payment methods do you offer?
We accept Visa, MasterCard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay.

3. Do the prices on your website include GST?
Yes, all prices are listed in respected countries local currency and include GST where applicable.

4. How long does delivery take within Australia?
Most orders will arrive within 3–8 business days after dispatch. Delivery time may vary depending on your location and courier services.

5. Do you offer international shipping?
Yes

6. How can I track my order?
When your order is dispatched, we’ll send you an email with a tracking number so you can follow its progress online.

7. Can I change or cancel my order after placing it?
If you wish to change or cancel your order, please contact us as soon as possible. We can make changes only before the order has been shipped.

8. What is your return policy?
We accept returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. Please check our Returns & Refunds Policy for details.

9. Is my payment information safe?
Yes. All transactions are processed using secure, encrypted technology. We never store your full payment details.

10. How do I contact luxevola ?
You can contact us by:
📞 +61 415 965 285
📧 info@luxevola.com